This is why the Market and Competition Guarantor has opened investigative proceedings against the airlines Blue Panorama, Easyjet, Ryanair and Vueling
The Competition and Market Authority initiated four investigative proceedings – and as many precautionary sub-proceedings – against the airlines Blue Panorama, Easyjet, Ryanair and Vueling, after similar initiations against Alitalia and Volotea last July and in based on a growing number of reports from consumers.
The subject of the proceedings is the sale of tickets for air transport services that were later canceled by the four companies due to Covid-19, despite being scheduled for a period in which the circulation limits imposed by government measures were no longer in force.
In particular, citing the pandemic emergency as the reason for the cancellation, Blue Panorama, Easyjet , Ryanair and Vueling – according to the Guarantor – offered, as an alternative to moving the flight, only the provision of a voucher instead of reimbursement. of the ticket price already paid, in possible violation of the rights of passengers provided for by Reg. (EC) no. 261/2004. Furthermore, the airlines have not informed consumers of their rights in the event of cancellation.
Blue Panorama, Easyjet, Ryanair and Vueling are also accused of having set up an onerous and lacking assistance service both in relation to waiting times and to the contact methods made available to passengers, forced to use only a telephone number at a surcharge, difficult to reach.
Last July the same happened for Alitalia and Volotea. “The airlines offered consumers only the voucher and not the ticket refund. Furthermore, an onerous and deficient assistance service is contested ”, writes the Guarantor.
This is a machine translation from Italian language of a post published on Start Magazine at the URL https://www.startmag.it/smartcity/tutte-le-contestazioni-dellantitrust-a-blue-panorama-easyjet-ryanair-e-vueling/ on Fri, 25 Sep 2020 06:47:25 +0000.