All Antitrust branches to Generali, Allianz and UnipolSai
The Antitrust Authority has launched proceedings against UnipolSai, Generali and Allianz for unfair commercial practices in the settlement of damages from Motor TPL claims
The liquidation of damages from motor liability claims of three insurance companies ends under the Antitrust lens.
On 2 December, the Antitrust Authority initiated three investigative proceedings against UnipolSai Assicurazioni, Generali Italia and Allianz for alleged unfair commercial practices in the liquidation of damages from motor liability claims.
Consumers would also have been hindered in accessing the files with delaying and obstructive behavior.
On November 26, inspections were carried out at the offices of the three companies, in collaboration with the Special Antitrust Unit of the Guardia di Finanza, the authority said in a note .
The proceedings opened by the Antitrust Authority weigh on the shares of Generali (-1.11%) and UnipolSai (-1.75%) in Piazza Affari.
All the details.
INCORRECT COMMERCIAL PRACTICES DETECTED BY THE ANTITRUST
The Antitrust Authority makes it known that all three insurance companies have carried out an aggressive commercial practice, hindering the right of damaged consumers to access the documents of the claims files through dilatory, obstructive behavior or unjustified denial of the applications presented.
In this way, they would not have allowed the holders of the right to compensation to know how their request was managed and the criteria for quantifying the amount proposed.
THE FURTHER AGGRESSIVE COMMERCIAL PRACTICE BY GENERALI AND ALLIANZ
Furthermore, the note states that Generali and Allianz have implemented a further aggressive commercial practice, consisting in hindering the exercise of the rights deriving from the Motor TPL insurance contract, requesting documentation deemed necessary for the settlement of the damage – despite the fact that it had been already transmitted to the liquidator of the company or was already in its availability – and violating the time limits set by law for the completion of the liquidation procedure.
UNIPOLSAI AND GENERALI ON THE INDICATION OF THE CRITERIA FOR THE QUANTIFICATION OF DAMAGES
Lastly, UnipolSai and Generali have carried out a misleading commercial practice, not indicating the criteria for quantifying the damage in the formulation of the compensation offer or the reasons underlying the rejection of the compensation itself.
A conduct that, if verified, would not allow the injured to decide whether to accept the company's proposal or reject it.
THE REACTION OF GENERALI
With regard to the investigation launched by the Antitrust, "Generali in confirming, as usual, full cooperation with the Authorities affirms the correctness of all practices towards customers and emphasizes that its conduct and relationship with customers and third parties are always based on the principles of maximum correctness and transparency, as well as, of course, in compliance with all the regulations ". This is what they say from the company of the Lion of Trieste.
THE COMMENT OF FEDERCONSUMATORI
“It would be very serious if these irregularities in the liquidation of damages were confirmed” Federconsumatori writes in a note about the proceeding initiated by the Antitrust on Allianz, Generali and UnipolSai.
“Not only are citizens forced to pay extremely expensive policies, among the most expensive in Europe, despite the decline in accidents, but they would also be victims of real abuse at the time of the settlement of damages”, added Federconsumatori.
CODACONS: "READY TO START LEGAL ACTION"
"Should irregularities and practices detrimental to users' rights emerge from the Authority's proceedings, Codacons will initiate legal action against UnipolSai, Geneali and Allianz on behalf of all policyholders damaged by incorrect practices", Codacons said.
This is a machine translation from Italian language of a post published on Start Magazine at the URL https://www.startmag.it/economia/tutte-le-sportellate-antitrust-a-generali-allianz-e-unipolsai/ on Wed, 02 Dec 2020 14:56:17 +0000.