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All the troubles of Orange (silencing France)

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All the troubles of Orange (silencing France)

In France, a breakdown in the Orange network has put out of use all national emergency numbers and 112. Here are the details

Police, ambulance, fire brigade and more… a failure in the Orange network has completely disabled access to emergency numbers. The network "has been operational since midnight" but remains "under surveillance" due to an overload of telephone calls.

The Minister of the Interior, Gerald Darmanin, who was with the premier on a mission to Tunisia, returned to Paris in the past few hours and will hold a summit in the morning to understand what has happened.

All the details.

WHAT HAPPENED TO ORANGE

For six hours starting at 18.00, on the evening of Wednesday 2 June, due to a failure in the Orange network, all the emergency numbers went haywire: "An accident involving technical equipment Orange is seriously disrupting fixed telephone services in some regions, including some emergency numbers, ”Orange announced in a statement.

THE INACCESSIBLE NUMBERS

In particular, 15 was inaccessible, used to call Samu (the Emergency Medical Assistance Service, the mobile emergency service), 18, to call the fire brigade, 17, for the police, and 112, the emergency used throughout the European Union.

“It must have been around 18:00 and all the SAMUs have started alerting the call centers of problems. People were unable to access the service, the calls did not arrive, others were interrupted in the middle of a conversation … ", explained François Braun, president of the SAMU-Urgences de France union and emergency doctor, as reports Le Monde.

ALL DEPARTMENTS CONCERNED

All departments were interested. “Very quickly, we did a little tour of France and found that almost all the departments were interested,” he adds. François Braun explains that traditionally “there is a peak of phone calls in the evening around 7 pm,” added Braun.

WHAT CONSEQUENCES?

Including the seriousness of the situation, alternative emergency numbers, fixed or mobile, have been set up and disseminated on social networks by public authorities. But there will certainly be the consequences caused by Orange's technical problem.

"We don't know what consequences this failure will have, it's still early to tell," Braun said. The National Emergency Service receives a call every second.

UNKNOWN THE CAUSES OF THE ACCIDENT

The causes of the telecommunication company's network problems remain to be ascertained.

"We need to understand the causes of the accident, because Orange has an obligation of results and not of means," Camille Chaize, spokesperson for the Interior Ministry, told BFMTV on Thursday morning. “I am not saying that there is a fault but we will have to understand the process, these palliative systems. Perhaps there are a number of things to revise to modernize. Perhaps this is it, we need to review the emergency number system to make it easier and more readable for the general public.

DARMIAN CONVOKES THE PREFFECTS

The Minister of the Interior, Gérald Darmanin, returned overnight from Tunis to chair a crisis meeting dedicated to the problem this Thursday morning. The Secretary of State in charge of Digital, Cédric O.

Darmanin will bring together the prefects by videoconference this Thursday morning.

NOT ONLY ORANGE

Bouygues Telecom and Altice, the parent company of SFR, also reported outages. From a source close to the case, any computer "piracy" was ruled out.

This is a machine translation from Italian language of a post published on Start Magazine at the URL https://www.startmag.it/mondo/tutti-i-guai-di-orange-che-silenzia-la-francia/ on Thu, 03 Jun 2021 09:09:01 +0000.