ATM chaos: why doesn’t Nexi explain what the heck happened?
Bancomat-Nexi case. The comment by Umberto Rapetto, director of Infosec.news
The Nexi company has communicated that the services are operational again . Someone would be inclined to say "good" to technicians who have simply done their job and remedied something that should never / could have happened.
Surely those who "resurrected" the dramatically collapsed system have the merit of having avoided the civil revolution, but the episode certainly cannot be archived with the classic "solved!" with which the technological failures that occur every day in the hi-tech Third World of which we are honored to be part of and for whose primacy we try every day to provide significant testimony of inefficiency are buried in order not to be evicted from the elite of primitive nations.
It is useless to expect clarification on the matter. Time is the best remedy and poor memory an important aid. We are still waiting to know the outcome of the "autopsy" of the Lazio Region, of Sogei, of the Railways and of many others: what reason is there, therefore, to get excited to know at all costs what caused the paralysis of the PagoBancomat circuit?
If there is no understanding of the causes, no effort is needed to know the consequences of a disaster of this magnitude.
Those who want to estimate the emerging damage could interview some housewife "pissed off" for having been forced to leave the shopping in the trolley near the cashier, right there where the cashier has politely pointed out that it took money to pay. The virtuous housewives have thus discovered that paper has the ability to purchase only if the telematic networks and servers work, just like the single behind them tried to make people understand strongly about his cultural transversality in which work skills and experience were mixed between the shelves to then prepare dinner.
In the evaluation of the disaster, the opinion of some logistician of one of the many supermarkets who have witnessed the sensational traffic jams of abandoned carts by those hoping to pay by card could be useful. In addition to the effort of repositioning packages and sealed packages in the right place, the operators had to deal with sliced or cut products at the fresh counter or with frozen ones that quickly began to drip without any respect for the commitment poured out by programmers. and analysts dealing with certain technological hindrances.
The stop to payments has left traces on the floors of the aisles and in the bins where the goods that – dropped there by the sorry customer – have deteriorated as a result of the technological problem….
Who will pay the damages to the supermarkets for what they did not sell and for what they had to throw away? Who will repay the customers for the lost time, the unprepared lunch and perhaps the "earned" fine for parking incorrectly or for making the parking meter toll expire?
Don't tell yourself not to make a drama out of it. Do not keep sighing "these things happen …".
Learn to repeat "it must not happen" and expect a (documented and reliable) response to "why did it happen?". Only in this way can something change. Only in this way those who make mistakes will be forced to pay for the mistakes made, for the manifested inability, for the incompetence that has not hindered sensational careers and brilliant goals.
Do not invoke the providential intervention of hackers on which to discharge all responsibility. If anything, they came into play, perhaps everything would end up working perfectly….
What has happened has a name and a surname. Maybe more than one. I believe it is a right to know who those responsible are. Other than privacy….
Article published on infosec.news
This is a machine translation from Italian language of a post published on Start Magazine at the URL https://www.startmag.it/innovazione/caos-bancomat-perche-nexi-non-spiega-che-diamine-e-successo/ on Sat, 16 Apr 2022 07:35:40 +0000.