Because the Antitrust wants to see clearly about Facile Ristrutturare and Renovars
Officials from the Antitrust Authority carried out inspections at the premises of Facile Ristrutturare, Renovars and another group company. The preliminary investigation concerns the use of positive judgments which are presumed to be attributable to the same company
The Competition and Market Guarantor Authority has launched a preliminary investigation against the companies Facile Ristrutturare and Renovars. Today the Authority's officials carried out inspections at the headquarters of Facile Ristrutturare SpA, Renovars SpA and another company of the group with the help of the Special Antitrust Unit of the Guardia di Finanza.
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THE INVESTIGATION ON EASY TO RENOVATE AND RENOVARS
The investigation,communicates the Antitrust, concerns the use, on the online review platforms Trustpilot and Opinioni.it, of positive reviews – which are presumed to be attributable to Facile Ristrutturare itself – to accredit a higher level of consumer satisfaction than that real.
ARE 98% SATISFIED CUSTOMERS?
In addition, the Agcm also explains, in recent advertising messages on the internet, the companies would have indicated data on the percentage of customers satisfied with the Facile Ristrutturare service ("98%") which could be misleading for consumers.
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The preliminary investigation also examines the possible application of an additional cost, not clearly indicated, in the event of the purchase of finishing materials through FacileRistrutturare and from its partner suppliers with reduced VAT at 10%.
This is a machine translation from Italian language of a post published on Start Magazine at the URL https://www.startmag.it/economia/perche-lantitrust-vuole-vederci-chiaro-su-facile-ristrutturare-e-renovars/ on Thu, 23 Mar 2023 13:39:30 +0000.