Dazn disservizi, what’s going on? Facts, reactions and controversies
New season, old disruptions for Dazn. Serie A and Agcom intervene. The company apologizes, promises compensation but causes more controversy with the alternative link solution … The point
The kick-off of the football championship, brought forward in a completely extraordinary way to the period before August 15th to allow the first autumn world cup (from 20 November to 18 December) to be held, seems to have brought the clock back to Dazn's debut, when he arrived in Italy and made itself known above all for the numerous inefficiencies complained of by users.
The problems, after all, are those that the fans know well: slowdowns, inability to access the platform, connection errors recorded even by those who, on vacation, hoped to be able to see the first matches from the app, via smartphone.
Yes, the link came to me only that you are shameless in my opinion, once clicked it tells me that the video cannot be seen in the country where I am, in fact I am in Austria for vacation and coincidentally with my subscription I have a cross-border view , are you kidding me ???
–
(@nfswitalia) August 15, 2022
DAZN RECOGNIZES DISSERVICES AND TRIES TO PUT IN A PIECE …
Once again, Twitter was transformed, over the August weekend, into the outlet of thousands of angry users. The company, after recognizing the problem ("Dazn is aware of how important its service is for sports fans, we take this responsibility seriously and deeply apologize to all users who were unable to access their account during the weekend. There was an event of an exceptional nature that impacted some users in different markets where Dazn is present "), he tried to remedy the error by sending a temporary link that should have allowed the viewing of at least the 15 August matches.
And where do we put that link on TV? But do you realize that you have asked for money (a lot), without being ready and forewarned to fulfill your obligations? Are you thinking of solving everything with a link? And what should an elderly person do? Shame on you!
– moreno teofili (@ moreno75) August 15, 2022
«As a temporary solution – said Dazn -, we have prepared an alternative to follow the games through a link that we have sent to customers. We have technicians who are working continuously to resolve the situation. We will again provide an alternative to follow live events where needed. […] It is our responsibility to make sure everything works. This is the commitment we make ».
What if I log into Link and it tells me too many connected devices? And above all, I have not received any emails.
– Marco Di Maro (@MarcoDiMaro) August 15, 2022
But, judging by the social barometer, even in this case the users were not at all satisfied: there are those who complain that the link never arrived, those who have no idea how to insert it via smart TV (where, using the internet browser internal, should be patiently copied syllable by syllable, special characters included, scurrying on the remote control that certainly is not a keyboard), those who let it be known that access from abroad is interrupted by regional blocks and those who note that in a short time the link is ended up in the Telegram groups. In short, the piece of Dazn to remedy the inefficiencies seems worse than the hole.
COMPENSATION COMING SOON?
Dazn, which has been awarded the TV rights of the Lega Calcio , meanwhile has undertaken to pay compensation to users affected by the disservices: "In Italy, in compliance with the existing rules, we will provide compensation to each customer concerned in the manner disclosed in the next days".
THE ULTIMATUM OF SERIE A
And if social networks may not be the right measure useful for monitoring Dazn's disservices, the Down Detector website comes to the rescue which analytically sums up the complaints of users about the downs that can involve any platform and user: from telephone companies to those of the web. Graphs in hand, it is possible to see that the problems were really numerous.
For this reason, Serie A also moved which, speaking of "injury and irreparable damage", had forced Dazn to restore the service by 4pm yesterday given that the scheduled matches "involve two clubs, Juventus and Napoli, with a huge following of fans / users ". Without too many words, the platform was asked, for the last two races of the first day, to "take every suitable action to ensure that the technical problems are resolved".
AGCOM WANTS TO SEE US CLEARLY ON THE DISSERVICES OF DAZN
As was obvious, the problems encountered by the fans, whose echo was also amplified by the tweets of some politicians engaged in the electoral campaign for the next policies, also alerted the Agcom that certainly did not consider the company's apologies and the promise sufficient. of compensation.
The Authority for Communications Guarantees, in fact, due to the "serious disservices" and the "numerous reports received" reserves the right "following the in-depth analysis and its own assessments to take any initiative that may be necessary".
THE GOVERNMENT IS ALSO MOVING
Finally, the outgoing undersecretary of Sport Valentina Vezzali also intervened on the inefficiencies of Dazn calling "an urgent table with Serie A, the Ministry of Economic Development and Agcom". If the first day is now over, that of Dazn instead promises to be much longer.
This is a machine translation from Italian language of a post published on Start Magazine at the URL https://www.startmag.it/economia-on-demand/disservizi-dazn-che-succede-fatti-reazioni-e-polemiche/ on Tue, 16 Aug 2022 13:10:24 +0000.