Sony PlayStation no longer plays games with Gaming Heads (and the scandal becomes public)
Sony suddenly ends its collaboration with Gaming Heads by ordering the licensed figurine manufacturer to destroy its inventory, including orders to be fulfilled. And the reply arrives via social media, in a way that the Japanese giant certainly didn't expect
The termination of the contract between the Japanese Sony and the merchandise manufacturer Gaming Heads for the development and production of models of some of the most famous videogame heroes who appeared on PlayStation, owned by the Japanese videogame giant, could not have ended in a worse way.
END OF A DECADE-LONG COLLABORATION
Because if it's already bad when a decade-long collaboration ends, it's even worse when the break leads one of the two parties to wash their dirty laundry publicly, as happened in this case with Gaming Heads who, suddenly, publishes a letter on their social network in which first it accuses Sony of having interrupted all commercial relationships, then its own users who have purchased PlayStation-themed merchandise who will not receive it.
The reason for the non-delivery? It's easy to say: with the interruption of relations, Sony forced Gaming Heads to destroy all stocks of objects linked to its brands, including goods currently on sale, those in production and, indeed, even products that are in the process of to be shipped to customers.
And this is naturally the part that doesn't go down well with the manufacturer of plush toys and figurines, because in addition to the emerging damage and loss of profit complained of deriving from what Gaming Heads suggests was a turnaround by Sony in their contractual relationships, blocking shipments and sending the items already purchased to the wastebasket, as well as publicly damaging the company's image, exposes it to refund requests from angry buyers who will soon flock from all sides.
GAMING HEADS STILLETS AT SONY
Hence the accusations: “We have worked with Sony PlayStation for more than 10 years to bring you some of the best items related to their video games and we have tried hard to change their minds. They know that you have paid your hard-earned money for items that are ready to ship or are in production, but unfortunately, after doing everything possible, they have forced us not to ship your orders “our business priorities remain unchanged” ( a recent quote from Sony).”
Then the thrust: “Yes, this is Sony PlayStation's decision, not ours. Yes, we want to send you your statues and busts but Sony PlayStation won't let us. Yes, Sony PlayStation has already received royalty payments from you on your orders that Sony now wants us to destroy and not ship to you.”
COMPLAINTS? REFUNDS? CONTACT SONY
An email that reveals the confusion that Sony's decision has created in Gaming Heads, which for its part washes its hands of it and forwards every complaint from users as well as their requests for reimbursement to the Japanese giant, irregularly publishing the address Judy Ward , the Group Manager of Commercial Partnerships and Global Licensed Merchandise at PlayStation.
We don't know what caused Sony's sudden decision to interrupt this ten-year collaboration with the figurine manufacturer, but after the public response from Gaming Heads something suggests that the matter will end up in the dust.
This is a machine translation from Italian language of a post published on Start Magazine at the URL https://www.startmag.it/economia-on-demand/sony-playstation-non-giochicchia-piu-con-gaming-heads-e-lo-scazzo-diventa-pubblico/ on Fri, 29 Sep 2023 05:42:24 +0000.