What happened to Microsoft’s Outlook
All the Outlook Gaps: Microsoft is investigating a verified outage in its Outlook email service on Thursday morning
There was no mail for you in Outlook on Thursday morning. Outlook, Microsoft's e-mail service, has experienced global failures.
The problems started at 8 this morning, with access difficulties and slowdowns affecting the emails, and some problems reported to the calendar and other functions.
For the Redmond technology giant this is the second malfunction in a few days. On Monday, September 28, Microsoft users experienced a massive outage that impacted Teams, Office 365 and Outlook.
WHAT HAPPENED
An Outlook email outage affected web mail, desktop, and mobile device this morning.
Outlook users were unable to access their email and Outlook.com did not load for about four hours.
MICROSOFT'S INTERVENTION
The disservice was recognized by Microsoft, which in tweet this morning explained that it was aware of the situation. He later provided updates until the last one, just before 1pm, in which he said the service started working properly for the majority of users.
We've received reports of users experiencing issues accessing their Exchange Online accounts via Outlook on the Web. Our initial investigation indicates that India-based users are the primarily impacted audience. Further details can be found in your admin center under EX223208.
– Microsoft 365 Status (@ MSFT365Status) October 1, 2020
THE CAUSE ACCORDING TO THE COLOSSUS OF REDMOND
But what did the interruption of the service entail? Microsoft said a recent configuration change was causing the problems. “We determined that the cause was a recent configuration update of the components that route user requests,” Microsoft says in a service message on Twitter.
“We have canceled the update and are monitoring the service for recovery,” the company added.
TWO INTERRUPTIONS IN LESS THAN A WEEK
As The Verge points out, this is the second major disruption to Microsoft services in less than a week. In addition to Microsoft Outlook on Monday, Office 365, Teams, and other services have all been running into problems for hours.
According to the media, unlike other companies like Cloudflare, Microsoft doesn't fully describe the root cause of its outages. Therefore, we may never know exactly why its Outlook email service encountered significant problems twice in a week.
This is a machine translation from Italian language of a post published on Start Magazine at the URL https://www.startmag.it/innovazione/cosa-e-successo-a-outlook-di-microsoft/ on Thu, 01 Oct 2020 08:40:59 +0000.