All about State cashback: facts, numbers, comments and controversies about the IO app
What happens to the IO app and state cashback? The point of Carlo Terzano
The popular saying holds that "there is no two without three". And in fact that of the IO app was the third sensational fall of Giuseppe Conte 's government on technology. The first occurred on the day of dayone to submit applications for the 600-euro bonus to members to separate management of INPS: crash site for half a day and when for a few, selected, users public platform came to, for a technical error, they found themselves viewing the private data of a few other selected users. The president of the institute, Pasquale Tridico , blamed the hackers, but his thesis never convinced too much. The second bad stumbling block a few weeks ago: another click day, this time to pocket the scooters bonus , another sensational system crash that caused a long line of excluded and angry users. The third (not to mention the recent controversies about PagoPA ), finally, with a minister for innovation, Paola Pisano (M5s) , increasingly on the grill also for the Immuni flop and now – it seems – with both feet out of the way. executive in the event of a reshuffle (but he would have already obtained as a good exit to run for the administrative offices of Turin, where, however, he certainly did not leave a good memory of himself given the long night lines at the registry office to obtain the new electronic identity card ) , upon departure of the state cashback. Tilted apps, systems that have stopped working and the government is thinking of extending the Christmas Extra Cashback until Epiphany.
APP IO IN TILT AND THE POSSIBLE EXTENSION
Corriere della Sera writes in the background announcing the extra time for the Christmas Extra Cashback: "The false start made even Prime Minister Giuseppe Conte lose his patience, who had personally invested in the incentive program on electronic payments. And for this reason, beyond the apologies for the inconveniences and the public statements that speak of record numbers, there is considerable irritation towards PagoPa, the company controlled by Palazzo Chigi that manages the program ”.
WHAT HAPPENED
After all, the numbers are important: on the start day of the Christmas Extra Cashback, the system counted 2.3 million payment instruments activated both through the Io App and through the alternative channels made available to other operators. In detail, 1,157,840 debit and credit cards were loaded on the public administration app, in addition to 122,685 pagoBancomat cards. The State Cashback also drove the downloads of the App IO, so far quite ignored by users: 7.6 million downloads, with 2.3 million active users in the last 24 hours and peaks of over 14 thousand operations per second, even the other channels are not far behind.
Luckily there was the aid of private individuals
A wave that the systems have not withstood, although it was foreseen and even hoped for by the executive itself. Fortunately, the possibility of registering at the State Cashback without going through the Io App offered by various private payment systems has relieved the PA portal of a good number of accesses. Satispay, the Italian fintech of digital payments, has doubled registrations from 4 December to today, exceeding 5 thousand new ones per day. Together with the other operators that already make the service available – that is Poste Italiane, Nexi, Hype and Banca Sella – the alternative channels to the public app registered the activation of 975,573 electronic payment instruments.
WHO DEFENDS THE SAD EXPLOIT OF STATE CASHBACK
The only ones to defend the debut with a conspicuous stumbling block on the stage of the state cashback are, coincidentally, the other actors involved. The first is Alberto Dalmasso , number 1 of Satispay, who in an interview with Repubblica comments: "First of all, I would like to say that this project as an idea was born less than three months ago, and the fact that it was standing is impressive. For me, those of PagoPa, the company that is digitizing public administration payments like no one before, were heroes ". "It was a unique operation in Europe", the officials of PagoPA echo, always from the columns of the Republic , in the eye of the controversy as much as the minister Pisano .
THE ADMISSION OF PALAZZO CHIGI
Yet, yesterday evening Palazzo Chigi made it known that "it is possible that some inconveniences may also occur in the next few hours" given the rhythm of accesses during the day, but "we continue to work to solve all the inefficiencies as soon as possible, which already today they have been mitigated by the activity that PagoPA SpA is carrying out together with the technological partner SIA SpA ”.
WHO ATTACKS THE STATE CASHBACK
A problematic situation well photographed by the tweets of Matteo Flora , professor in Corporate Reputation & Business Storytelling and in Data Driven Strategies as well as founder of The Fool, a company active in the Customer Insight sector: "It is 6 am on the THIRD DAY, and the @IOitaliait app still does not work. It seems clear to me that it is not a traffic problem and that at this point the incompetence becomes evident AND responsibilities should be sought. In a civilized country it is not conceivable that this will happen. "
It is 6 am on the THIRD DAY, and the @IOitaliait app is still not working.
It seems clear to me that it is not a traffic problem and that at this point the incompetence becomes evident AND responsibilities should be sought.
In a civilized country it is not conceivable that this will happen. pic.twitter.com/U72VfyCFWZ– Matteo GP Flora (@lastknight) December 9, 2020
Ok, I try to explain well and without swearing WHY you should be FURIOUS with @IOitaliait and its managers.
It is quite clear at the moment that the critical issues have been linked – mainly – to two parts: SPID and Electronic Wallet, and the second is the important one "(1/6)– Matteo GP Flora (@lastknight) December 8, 2020
Instead, Umberto Rapetto , journalist, writer and university professor who is very attentive to the themes of innovation and cybersecurity wrote in an editorial with an eloquent title (State masochism: IO app and cashback better than a ferocious bondage ): "The operation" cashback ”, which was supposed to keep the Italians busy in these days preceding the saddest Christmas of the post-war period, has reached levels of humorous drama that prevented any sensible comment. The managers communicate that "PagoPA" is working to overcome delays and malfunctions. The blame is not of course to be blamed on them, but on too many people who – in order to be given back 150 euros – have tried their hand at downloading and installing the IO app and registering for the service very often (or almost always) without reaching the end of the painful and undeserved Calvary ”. In short, these are the numbers and opinions. But we are convinced that you will already have a clear idea of how the system works by feeling its efficiency or, on the contrary, repeated bugs and crashes.
THE ROLE OF SIA ACCORDING TO OVAL MONEY
Simone Marzola, Cto at Oval Money, told Foglio that the problem was SIA SpA, a company that provides solutions and technologies for the banking and financial sector, and that manages the credit card wallet (the one that many users do not they can just see). However, as the engineer Vittorio Bertola, head of the policy & innovation sector at Open-Xchange, observes, “if your role is to act as a frontend to a service, it's up to you to make sure that the backend too can handle the expected load. Not to mention the release on December 7th for December 8th when the announced launch date from August was December 1st ”.
This is a machine translation from Italian language of a post published on Start Magazine at the URL https://www.startmag.it/innovazione/tutto-sul-cashback-di-stato-fatti-numeri-commenti-e-polemiche-sullapp-io/ on Wed, 09 Dec 2020 10:01:29 +0000.